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The 12th annual survey involved 129 airlines and demonstrated a solid commitment towards IATA’s Fast Travel program. Nearly two-thirds of these carries stated their intention to invest in IT projects that enable end-to-end self service. “This is great news for the Fast Travel program,” said Stephan Copart. “The commitment of airlines demonstrates the value proposition of the program. People want self-service and it’s cost effective for the industry.”
According to the summary report, airlines are aiming to reduce the percentage of check-ins performed by agents significantly, from 50% today to less than 30% in 2013. The shift is mainly explained by the increasing popularity of web and mobile check-in functionality.
Do CUSS airports have bag-tag printing capability?
That’s the question the latest Fast Travel campaign tried to answer last month as the project team looked at ways to expand the penetration of the bags ready-to-go project.
IATA staff around the world engaged 125 CUSS (common use self-service) capable airports. 22% of these airports already have bag tag printing capability at CUSS kiosks, while a further 15% are planning to introduce this capability in the next two years. 119 CUSS airports are now registered in the StB Matchmaker, enabling airlines to start requesting bag tag implementations at those airports.
“Bags ready-to-go enables passengers to deliver their bags tagged and ready for acceptance by a check-in agent, speeding up the check-in process for those passengers travelling with baggage,” explains Stephan Copart, Fast Travel Project Manager.
The StB Matchmaker, building on the success of the BCBP Matchmaker, allows the Fast Travel community to work together to achieve 2010 board targets.
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