Air Cargo World, the global news authority on air logistics and freight transport, has unveiled the findings of its sixth annual Air Cargo Excellence (ACE) Survey, which measures carriers and airports on specific criteria and ranks them to identify above or below average performance. The findings were revealed today at the Air Cargo Excellence Awards in Vancouver, marking the first time the winners have been honored in a public ceremony.
The survey is determined by freight forwarders who rate airlines on Customer Service, Performance, Value and Information Technology; airports are rated by airlines on Performance, Value, Facilities and Regulatory Operations. The survey results for the airlines and airports achieving an overall rating of 101 and higher are available online at www.aircargoworld.com and will be featured in the April issue of the monthly magazine, published by UBM Aviation (www.ubmaviation.com).
The top five airlines were honored with awards, ranging from Diamond to Bronze, at the March 9, Vancouver awards ceremony. Southwest Airlines garnered the highest overall airline score, led all airlines in the Performance and Value categories, and received the evening’s highest honor, the Diamond Award. FedEx Express, which came in second in overall score, was the recipient of the Platinum Award; and Emirates Sky Cargo came in third and received the Gold Award. The Silver Award went to Virgin Atlantic and Bronze to Nippon Cargo Airlines.
Airports rated highest by airlines and forwarders included Memphis in North America, Amsterdam in Europe, and Seoul Incheon in Asia & Middle East, in the one-million-or-more tons category. In the half-a-million to million ton category, Dallas/Ft. Worth, Luxembourg and Tokyo Haneda took the lead in each of their regions. For the half-a-million and less category, Athens (Europe) advanced to the top spot from 11th in 2009, and Rockford (North America) moved into first place, up from seven last year. Nagoya rated highest overall in Asia & Middle East.
Significant improvements made by airlines from 2009 to 2010, include Southwest Airlines’ jump to first place from 12th, FedEx Express to second from ninth, Nippon Cargo Airlines to the fifth position from 30th and Japan Airlines to sixth from 22nd place.
“The Air Cargo Excellence Awards ceremony gave us a great opportunity to honor the airlines and airports that strive to meet excellence and to exceed their past performances. The success of this inaugural event proves the importance and credibility of the Air Cargo Excellent survey, which has become an important benchmark of airline and airport performance,” said Steve Prince, publisher of Air Cargo World.
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