Virgin America Ranked Number One Airline in Annual Zagat Airline Survey

SAN FRANCISCO, Nov. 24 /PRNewswire/ — Virgin America, the California-based airline that is reinventing domestic travel, today thanked the more than 5,000 frequent fliers participating in the 2009 Zagat Global Airline Survey who ranked the carrier best domestic midsize airline in both the premium class and economy class categories. Virgin America was not only rated best overall airline in its category, but earned a survey-leading score of 24 points for First Class service and 21 points for Main Cabin service – beating all U.S. carriers across all size categories. With one of the youngest and most fuel efficient fleets in the U.S., the airline also earned top marks for its sustainable practices. In addition, the carrier received praise for the usability of its Web site.

Launched in August 2007, Virgin America has won a list of reader-based awards, including top honors last month as “Best Domestic Airline” in Conde Nast Traveler’s 2009 Readers’ Choice Awards (a sample of +25,000 readers) and in July, “Best Domestic Airline” in Travel + Leisure World’s Best Awards. The airline offers innovative amenities like touch-screen entertainment, power outlets and fleetwide Gogo® In-flight Internet.

Zagat’s 2009 Airline Survey covered 16 domestic and 73 international airlines, as well as 30 domestic airports. The survey, conducted on ZAGAT.com, incorporates the opinions of 5,895 frequent fliers and travel professionals who collectively took 97,600 flights in the past year. Each airline was rated on Zagat’s signature 30-point scale on its premium and economy class service. The airlines were rated on four aspects of performance: (1) Comfort, (2) Service, (3) Food and (4) Website. Other issues such as value, on-time performance, luggage and in-flight entertainment were also covered.

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