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According to Times Online, Ryanair and it’s loyal passengers agrees that overweight passengers should pay a fee if they find fancy travelling with Ryanair. It looks that Ryanair is totally out of cash and credit because the failure of the toilet fee. Southwest is already doing it but in the nice way as they suggest over weight passengers to reserve two seats instead normal one seat. But our dearest airline, Ryanair made a poll to its website asking people their opinion. What a democratic way to do it. I love that. But some, much more clever people than me might disagree with these “total solutions”. One guy tried it in middle Europe around 60-70 years ago and partly succeeded. I truly hope Ryanair doesn’t.
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{ 2 comments… read them below or add one }
The problem for Ryanair is that it is building no true customer loyalty, no cushion, no extra fat around the corporate model. The margins and the goodwill are so slim that a little twitch here or there could mark the end.
And such a twitch might be the point at which customers realise that Ryanair don’t seek profits by maximising customer service but by eliminating it altogether.
Good point. Then again it might be marketing trick, any publicity is a good one