National Airline Quality Rating to Be Announced April 6

WASHINGTON, March 27 /PRNewswire-USNewswire/ — The airline industry took a dramatic turn in 2008, according to the 19th annual national Airline Quality Rating. ( http://www.aqr.aero/ )

The complete results of the latest quality ratings for the nation’s 17 largest airlines will be revealed at 9:30 a.m. EDT, Monday, April 6, during a news conference at the National Press Club, Holeman Lounge, in Washington, D.C.

Based on arrival times, denied boardings, mishandled baggage and customer complaints, the Airline Quality Rating is the nation’s most comprehensive study of airline performance and quality. No other study in the country is based on performance measures like the AQR. Data comes directly from U.S. Department of Transportation reports.

For nearly two decades, respected researchers Brent Bowen, a top aviation expert from Saint Louis University, and Dean Headley, a leading business analyst from Wichita State University, have co-authored the report.

The latest AQR findings cover the 2008 calendar year for the following airlines: AirTran, Alaska, American, American Eagle, Atlantic Southeast, Comair, Continental, Delta, Frontier, Hawaiian, Jet Blue, Mesa, Northwest, SkyWest, Southwest, United and U.S. Airways. The report also breaks down how the airlines compare to each other and the overall industry.

During the news conference, Bowen and Headley will detail the airlines’ dramatic turn, which comes on the heels of the industry’s worst year in the history of the report. The researchers also will share the top consumer complaints of 2008.

 Other issues of interest are:

 –  What do the rankings mean to average passengers?
 –  What’s next for the airlines as they – and the nation – grapple with
     tough economic times?
 –  What about the Obama administration’s plans to spend more on aviation
     infrastructure?

An electronic version of the full report will be available to reporters and the general public after 9:30 a.m. (EDT) Monday, April 6, on the official Airline Quality Rating Web site: http://www.aqr.aero/.

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