Iberia provides hotel lodging for more than 8,000 passengers in Madrid
• The company also contracted 25 flights with other airlinse to carry customers affected by delays and cancellations following snowstorm.
• Some 2,000 Iberia staff are working double shifts and an extra 300 were mobilised to assist customers.
• All Iberia’s VIP lounges were kept open permanently to affected passengers.
Following the numerous delays and cancellations occasioned by Friday’s heavy snowstorm and icy conditions at Madrid-Barajas Airport, Iberia’s flight operations were returning to normal on Sunday, and extra flights were scheduled to take the remaining stranded passengers to their destinations.
Since Friday, Iberia found Madrid hotel accommodations for more than 8,000 passengers, contracted 25 flights will other airlines, and beefed up ground staff to deal with the problems spawned by the 6-hour closing of the airport on Friday. It fielded an additional 300 employees, while 2,000 Iberia staff members worked double shifts.
Things were returning to normal on Sunday with cancellations of only 40 of the total of some 700 flights scheduled. Most were flights delayed from the previous day whose passengers had used other alternatives, including other Iberia flights, other airlines, or ground transportation.
Iberia has spared no resources in its efforts to mitigate the inconvenience to passengers occasioned by the storm.
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This article is a complete lie. We were stranded at Madrid Barajas aiport from 9 a.m. on 9th January until 8 p.m. on 10th January, of which 18 of those hours were spent queuing on our feet with all our luggage in the ticketing hall, along with thousands of other people. AT NO TIME during those 18 hours were any of us offered any food, drink, accommodation, help, or information of any kind by anybody. We did not even know what had happened since there was nobody to talk to except one girl at the “customer services” desk who was dealing with thousands of people one by one. A dog would have been treated better than we were.